At Softel Solutions , we take pride in delivering high-quality IT solutions tailored to meet our clients' specific requirements. Our processes and deliverables are designed to ensure clarity and satisfaction at every stage of the project.
Key Points of Our Refund Policy:
1. No Refunds
Due to the nature of our services, which include software development, implementation, and consultation, we do not offer refunds once a project has commenced or is delivered.
2. Client Approvals
- At each stage of the project, deliverables are shared with the client for review and approval. Once approved, work on the next phase begins.
- Any dissatisfaction should be addressed during the review phase, as revisions or changes after approval may incur additional costs.
3. Exceptional Circumstances
In rare cases, if the company is unable to fulfill the agreed-upon deliverables due to unforeseen circumstances, a resolution will be discussed with the client, which may include partial compensation or credit toward future projects.
4. Advance Payments
All advance payments are non-refundable , as they secure your spot in our schedule and are allocated toward initial project planning and resource allocation.
5. Dispute Resolution
We encourage open communication to address any concerns during the project. Should disputes arise, they will be handled in accordance with the terms outlined in the service agreement.
Transparency and Commitment
We believe in establishing a clear understanding with our clients from the beginning to avoid any discrepancies. This policy helps us maintain high service standards and focus on delivering the best possible solutions.
For any queries related to our services or policies, feel free to contact us at btioffice@softelsystems.com